I love the MFCH boxes. They are beautifully packaged and I open them slowly, savoring the experience. Sadly, two items of my November box were damaged in route. I contacted MFCH – not asking for replacements – but just to let them know. Within 24 hours I received an email from Sarah, who said they were sending replacements! Even more surprising was that the replacements arrived in less than a week – from France!
The whole experience was ideal from the elegant box to the quick, caring communication and customer care. I recommend the MFCH boxes. This is the type of company that should be supported.
Thank you for your lovely comment. As Sarah said in her emails, sometimes items are damaged despite our best efforts at careful packing.
We are thrilled that you enjoyed the box and your whole customer experience!